Overview
Aisle Kit Pty Ltd ("Aisle Kit", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our client portal service.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).
Information We Collect
Information You Provide
When you register for an account or use our services, we may collect:
- Name, email address, and phone number
- Business name and ABN (for wedding planners)
- Billing information and payment details
- Wedding event details you create (dates, venues, guest lists)
- Guest information your clients add (names, contact details, dietary requirements, RSVP responses)
Information Collected Automatically
When you access our service, we may automatically collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyse trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalise and improve your experience
Data Storage and Security
Your data is stored on secure servers located in Australia. We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Regular backups and disaster recovery procedures
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics)
- Your Clients: Information you choose to share through client portals
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Understand how you use our service
- Improve our service based on usage patterns
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our service.
Your Rights
Under Australian privacy law and GDPR (where applicable), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing of your information
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
To exercise these rights, contact us at privacy@aislekit.com.au.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information as required by law or for legitimate business purposes.
Archived wedding data is retained for 12 months after the wedding date, after which it is permanently deleted unless you request earlier deletion.
Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place for any international transfers in compliance with applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@aislekit.com.au
- Mail: Aisle Kit Pty Ltd, Melbourne, Victoria, Australia
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.